Privacy Policy

FlightAssist.biz is operated by Marketcall Inc. (155 S Fair Oaks Ave, Pasadena, CA 91105). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our AI-powered travel assistance service.

By using FlightAssist.biz, you agree to the collection and use of information in accordance with this policy.

Information You Provide: When you interact with our AI assistant, we may collect information you voluntarily provide, including your travel destination, airline preferences, travel dates, and the nature of your travel inquiry.

Automatically Collected Information: When you visit our website, we automatically collect certain information including your IP address, browser type, operating system, referring URLs, pages visited, and time spent on pages.

Call Data: If you call a travel specialist through our platform, call metadata (such as call duration and time) may be collected for quality assurance and attribution purposes. We do not record call content.

Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience. Please see our Cookie Policy for details.

We use the information we collect to:

-- Operate and improve the FlightAssist.biz platform and AI assistant

-- Route your inquiry to the most appropriate travel specialist

-- Analyze website traffic and user behavior to improve our services

-- Measure the effectiveness of our advertising campaigns (Google Ads)

-- Comply with legal obligations and enforce our Terms of Service

-- Prevent fraud and ensure the security of our platform

We do not sell your personal information. We may share your information in the following circumstances:

Travel Specialists: When you are connected with a travel specialist through our platform, we may share relevant details of your inquiry to facilitate the connection.

Service Providers: We work with third-party service providers (such as analytics and advertising platforms) who assist us in operating our website. These providers are bound by confidentiality obligations.

Legal Requirements: We may disclose your information if required by law, court order, or government authority, or to protect the rights and safety of Marketcall Inc. and our users.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We use Google Ads to promote our services. Google may use cookies and similar technologies to serve ads based on your prior visits to our website. You can opt out of personalized advertising by visiting Google's Ads Settings or by visiting optout.aboutads.info.

We use Google Ads conversion tracking to measure when users who clicked on our ads make phone calls to travel specialists. This data is used solely for campaign optimization.

We retain your information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Chat interaction data is retained for up to 90 days. Analytics data may be retained for up to 26 months.

We implement reasonable technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Depending on your location, you may have the following rights regarding your personal information:

-- Access: Request a copy of the personal information we hold about you

-- Correction: Request correction of inaccurate information

-- Deletion: Request deletion of your personal information

-- Opt-Out: Opt out of certain data uses, such as targeted advertising

To exercise these rights, please contact us at [email protected].

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of your personal information.

We do not sell personal information. To submit a CCPA request, contact us at [email protected] or write to us at 155 S Fair Oaks Ave, Pasadena, CA 91105.

FlightAssist.biz is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with a revised "Last Updated" date. Your continued use of the Website after any changes constitutes your acceptance of the updated policy.

If you have questions about this Privacy Policy or our data practices, please contact us:

Marketcall Inc.

155 S Fair Oaks Ave, Pasadena, CA 91105

Email: [email protected]